Payment Policy

Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, elo, JCB, Union Pay
  • Shop Pay
  • Google Pay

Payment Security

We use Shopify’s fraud detection system to help identify and prevent fraudulent transactions.

For large transactions, we may request additional identity verification through reputable third-party services, such as Stripe Identity, to ensure the security of the purchase. You will be notified if such verification is required before your order is processed.

Supported Currencies

All transactions on our store are processed in British Pound GBP (£)

Refunds and Cancellations

  • Cancellations: Orders may be cancelled within 24 hours of purchase.
  • Refunds: Refunds will be issued to the original payment method and may take 7 business days to process, depending on the payment provider's policies. Refunds are governed by our Return Policy.

Contact Information

For any inquiries regarding payment, please contact us at:

Contact Us

Store Name: CloudDrum

Business Address: 46 Llys Cynon, Hirwaun, Aberdare CF44 9PR, United Kingdom

Email: support@clouddrum.co.uk

Phone: +44 7577 069128

Business Hours: Monday - Friday: 9 AM - 5 PM (GMT)

Response Time: We aim to respond within 24 hours.