Refund policy
Thank you for shopping with CloudDrum. We value your satisfaction and are committed to providing a seamless return and refund experience. Please review the following policy to understand the procedures and rules governing returns and refunds.
Return Policy
30-Day Return Window
You have 30 days from the date of receiving your item to initiate a return. If 30 days have passed since the delivery of your order, we unfortunately cannot offer you a refund or exchange.
Return Period
You may return your items within 30 days from the date of delivery.
Item Condition
Returned items must be unused, in original condition, and sent back in their original packaging, including all tags and accessories.
Simple Process
We strive to make returns as seamless as possible. Our customer support team is always available to guide you through each step.
How to Initiate a Return
- Contact Us: Email us at support@clouddrum.co.uk to initiate a return. Please include your order details and any supporting photos or videos.
- Receive Approval: If your return is approved, we will provide instructions and a downloadable return label.
- Ship the Item: Send the item back using the provided return label and share tracking information to ensure the return process is monitored.
Faulty or Damaged Items
If your item arrives defective or damaged, please contact our customer service team at contact@clouddrum.co.uk with photo or video proof within 48 hours for assistance. Once your claim is validated, we will issue a full refund or arrange for an exchange.
Return Label
We provide a downloadable and printable return label at no cost for all returns.
Restocking Fee
No restocking fee.
Return Shipping Cost
Customers no need to pay return shipping costs.
Exchanges
Exchanges are accepted for:
- Damaged products
- Incorrect products
- Defective products
If you need an exchange, please contact us at support@clouddrum.co.uk or +44 7577 069128
Refunds
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days.
Currency and Processing Time
Refund amounts will be issued in British Pound GBP (£) and automatically converted to your local currency, where applicable.
Delayed or Missing Refunds
If you do not receive your refund after 10 business days from the approval date, please contact us and we will assist you promptly.
Return and Refund Restrictions
We reserve the right to limit or decline returns for customers exhibiting abnormal return patterns that suggest potential fraudulent activity, such as frequent returns of used, worn, or altered items.
Contact Information
Store Name: CloudDrum
Business Address: 46 Llys Cynon, Hirwaun, Aberdare CF44 9PR, United Kingdom
Email: support@clouddrum.co.uk
Phone: +44 7577 069128
Business Hours: Monday - Friday: 9 AM - 5 PM (GMT)
Response Time: We aim to respond within 24 hours.