Refund policy

Thank you for shopping with Clouddrum. We value your satisfaction and are committed to providing a seamless return and refund experience. Please review the following policy to understand the procedures and rules governing returns and refunds.

Return Policy

30-Day Return Window

You have 30 days from the date of receiving your item to initiate a return. If 30 days have passed since the delivery of your order, unfortunately we cannot offer return option.

Return Period
You may return your items within 30 days from the date of delivery.

Item Condition
Returned items must be unused, in original condition, and sent back in their original packaging, including the charging case, USB cable, batteries, user manual, tags, and accessories.

Simple Process
We strive to make returns as seamless as possible. Our customer support team is always available to guide you through each step.

How to Initiate a Return

1. Contact Us: Email us at support@clouddrum.co.uk to initiate a return. Please include your order details and any supporting photos or videos.
2. Receive Approval: If your return is approved, we will provide instructions and a downloadable return label.
3. Ship the Item: Send the item back using the provided return label and share tracking information to ensure the return process is monitored.

Damage, Defective or Lost items

Upon receiving your order, we recommend that you carefully inspect the items. If you notice any discrepancies, please share your findings with us so that we can address them promptly and ensure your complete satisfaction. Thank you for your cooperation.

Return Label

We provide a downloadable and printable return label at no cost for all returns.

Exchanges

If you wish to exchange your item, please adhere to the following procedure:

Initiate the return of the current item, which is subject to approval.

Upon receiving approval for the return, you may proceed to place a new order for the item you desire.

Please ensure that the replacement order is submitted within 3 days of the original delivery. All exchanged products will typically be delivered within 2 to 3 business days.

Return Shipping Cost

Customer no need to pay return shipping cost.

Restocking Fee

No restocking fee.

Refunds

Refund Process

Once your return is received and inspected, we will processed to your purchase amount to your original payment method within 7 business days.

Delayed or Missing Refunds

If you do not receive your refund after 10 business days from the approval date, please contact us and we will assist you promptly.

Contact Information

Store Name: Clouddrum

Address: 4923 Maid Marion Dr, New Orleans, Louisiana, 70128, United States.

Email: support@clouddrum.co.uk

Phone: +1 305-807-9064

Business Hours: Monday - Friday: 9 AM - 5 PM (GMT)

Response Time: We aim to respond within 24 hours.