Shipping policy
Thank you for visiting and shopping at CloudDrum. This policy is applicable to UK orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
Delivery Countries
We deliver to the United Kingdom only.
Shipping Cost
Free Shipping on All Orders within the UK.
Order Confirmation
Upon placing your order, you will receive a confirmation email with a tracking number. This message will confirm your order has been received by our system.
Shipment Processing Time
1–2 business days (Monday to Friday).
Transit Time
4–7 business days (Monday to Friday).
Total Delivery Transit Time
5–9 business days (Monday to Friday).
Delivery timelines may vary slightly depending on your location and local carrier conditions.
Order cut-off time: Orders placed before 2:00 PM (GMT) Greenwich Mean Time (London) are prioritized for same-day processing.
Delivery Terms
We use UPS, USPS, or FedEx to deliver the product.
Tracking Your order
You will receive a confirmation email with a tracking number and link to monitor the progress of your delivery as soon as your order ships.
Please get in touch with us if, after 3 business days of making your order, you have not received a tracking number.
Change OF Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@clouddrum.co.uk
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Damage or Lost items
In the event that an item is received damaged, defective, or lost in transit, please contact our customer service team at contact@clouddrum.co.uk within 48 hours for assistance. We may request photo or video proof as evidence of the damage or defect for assessment purposes. Once your claim is validated, we will issue a full refund or arrange for an exchange.
If you want to know about our Return and Refund Policy please check our Return & Refund Policy
Still have questions? If so, please contact us:
Store Name: CloudDrum
Business Address: 46 Llys Cynon, Hirwaun, Aberdare CF44 9PR, United Kingdom
Email: support@clouddrum.co.uk
Phone: +44 7577 069128
Business Hours: Monday - Friday: 9 AM - 5 PM (GMT)
Response Time: We aim to respond within 24 hours.