Shipping policy

At Clouddrum, we ensure a seamless and transparent shipping experience for all our clients. We encourage you to review the information below to fully understand our robust shipping procedures, timings, and obligations.

Delivery Countries

We deliver to the United Kingdom only.

Shipping Cost

Free Shipping on All Orders within the UK.

Order Confirmation

Upon placing your order, you will receive a confirmation email with a tracking number. This message will confirm your order has been received by our system.

Shipment Processing Time

1–2 business days (Monday to Friday).

Transit Time

4–7 business days (Monday to Friday).

Estimated delivery time based on customer locations

5–9 business days (Monday to Friday).

Delivery timelines may vary slightly depending on your location and local carrier conditions.

Order cut-off time: 5:00 PM (GMT) Greenwich Mean Time (London).

Delivery Terms

We use UPS, USPS, or FedEx to deliver the product.

Taxes:

All prices presented on our website include the applicable taxes. For customers located in the United Kingdom, there will be no additional taxes or duties applied during the checkout process.

International Orders:

This policy applies mainly to orders within the UK. For international orders, there may be additional terms and conditions, including customs duties, taxes, and shipping fees. Customers placing orders from outside the UK are responsible for adhering to their country's regulations and will be liable for any applicable import duties and taxes.

Tracking Your order

You will receive a confirmation email with a tracking number and link to monitor the progress of your delivery as soon as your order ships.

Please get in touch with us if, after 3 business days of making your order, you have not received a tracking number.

Change OF Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contact@clouddrum.co.uk

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

If you want to know about our Return and Refund Policy please check our Return & Refund Policy

Still have questions? If so, please contact us:

Store Name: Clouddrum

Address: 4923 Maid Marion Dr, New Orleans, Louisiana, 70128, United States.

Email: support@clouddrum.co.uk

Phone: +1 305-807-9064

Business Hours: Monday - Friday: 9 AM - 5 PM (GMT)

Response Time: We aim to respond within 24 hours.